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PRIVACY POLICY 

Last Updated: [09/02/2023] 

Thank you for visiting La Passarella LLC and Lóa Makeup and Skincare brand. Our Privacy Policy (“Privacy Policy” or “Policy”) explains how La Passarella LLC (“La Passarella LLC” or “we,” or “us,” or “our”) collects personal information based on your interactions with us online, including on our website when we offer, sell or ship products through our website (the “Services”). This Policy applies to our collection and use of personal information and describes rights you may have with respect to your personal information. By using this website and otherwise interacting with us, you agree to the terms of our Terms of Service, including our Privacy Policy. 

This Policy at La Passarella does not cover the personal information we collect about employees and independent contractors, or job applicants.  

 

Personal Information We Collect  

La Passarella collects the following categories of personal information: 

- Personal identifiers: name, email address, your home or billing address, telephone numbers, customer number, account name and password, information related to customer reviews, IP address. 

  

- Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories; and payment information. 

 

- Internet or other electronic activity information: your device and browser type, your browsing and search history on our website, and information regarding your interaction with our website and our advertisements. 

 

 

Purposes for Collection of Personal Information 

 

La Passarella collects your personal information to provide our products to you and fulfil customer orders; to contact you from time to time; to provide you with information about our business; for customer support; to deliver advertisements and marketing promotions and offers about products we think may be of interest to you; to respond to your inquiries; to customize your experience; and to audit and analyze the placement and effectiveness of our advertisements and other marketing efforts. 

We also use personal information to monitor or improve our website; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or other contracts, or that are illegal; and to protect our rights and the rights and safety of our users or others. 

For those who interact with La Passarella in a commercial capacity, we use your personal information to engage in business transactions with the entity you represent and market to or engage in diligence with the entities you represent.    

 

Categories of Personal Information We Sell or Share and Related Information 

When La Passarella engages in digital advertising, we may sell the following categories of personal information (according to the broad definition of “sell” under select state privacy laws) or we may share them for purposes of cross-context behavioral advertising: personal identifiers (IP address); and internet or other electronic activity information.   

These categories of personal information are sold to or shared for cross-context behavioral advertising to advertising networks and other companies that facilitate digital advertising. We engage in such sales and sharing to facilitate digital advertising that is able to reach people that are most likely to be interested in the Services we provide.  We do so by allowing third parties to place cookies or other tracking technologies on our website that may collect information about your online activities over time and across different websites or applications.  For more information about the use of cookies and other tracking technologies, see the section “Our Use of Cookies and Analytics” below.   

To opt out of such sales and sharing of personal information, see "do not sell / share my information" link in the footer. 

La Passarella does not sell or share cross-context behavioral advertising any of the other categories of personal information we collect. 

Retention Periods 

La Passarella retains the categories of personal information we collect for the length of time necessary to provide our Service (including any warranty services) and to comply with legal obligations or to protect our legal rights.   

 

Sources From Which We Collect Personal Information 

La Passarella LLC collects personal information directly from our customers, website users, and representatives of entities with which we do business or may do business.  We also collect personal information from our advertising partners. 

 

Use or Disclosure of Sensitive Personal Information 

La Passarella LLC do not use or disclose sensitive personal information to create profiles about individuals or for any purposes other than providing our Services.   

 

Disclosure of Personal Information for Business Purposes  

The following chart describes the categories of personal information La Passarella LLC discloses to third parties for business purposes only. 

Categories of Consumers’ Personal Information 

Categories of Third Parties to Which We Disclosed Personal Information for Business Purposes 

Personal identifiers: name, email address, your home or billing address, telephone numbers, customer number, information related to customer reviews, IP address 

Service providers that process payments, verify customer information, manage customer information and provide customer service (including through our call center), facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products, provide analytics information, and provide legal and accounting services. 

 

Protected class information: sex/gender 

Service providers that process payments, verify customer information, manage customer information and provide customer service (including through our call center), provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products, and provide analytics information. 

Commercial and financial information: records of products ordered or considered; other purchasing or consuming histories; and payment information 

Service providers that process payments, verify customer information, manage customer information and provide customer service (including through our call center), facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products, provide analytics information, and provide accounting services. 

 

Internet or other electronic activity information: your device and browser type, your browsing and search history on our website, and information regarding your interaction with our website and our advertisements. 

Service providers that provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our products, and provide analytics information. 

 

 
 

Business Purposes for Such Disclosures  

 

La Passarella LLC discloses the aforementioned categories of personal information to the categories of third parties identified above for the following purposes: to manage customer, supplier and vendor accounts and relationships; process payments; verify customers’ identities; fulfill orders and transactions; engage in advertising and marketing; operate our IT systems and secure our systems; prevent fraud and other illegal activities; and to obtain professional advice about legal and accounting matters.     

Additional Information About How We May Disclose Personal Information and Purposes for Disclosures 

La Passarella LLC may also share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may share or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring. 

 

Our Use of Cookies and Analytics 

La Passarella LLC  may use cookies, pixel tags, web beacons and other similar tracking technologies (“tracking technologies”) to automatically collect information through our website. Tracking technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that record certain pieces of information when you visit our website. We may use these tracking technologies to help identify irregular behavior, prevent fraudulent activity and improve security, as well as making it possible for you to save your preferences and help us understand how you interact with our website.   

We also allow third parties to use tracking technologies on our website for analytics and advertising.  They assist in helping display advertisements, tailor advertisements to your interests and to assist in determining if you require assistance or are having problems navigating our website.  Some of these third parties use the tracking technologies to collect information about how you interact with other website and advertisements across the Internet to provide advertising that is tailored to your interests, and which may appear on our website or on other website or platforms.  

You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a Site, what pages they visit when they do so, and what other websites they visited prior to visiting our Site.  

 

Personal Information of Minors 

 

Our products and website is not directed to minors under the age of 13 and we do not knowingly sell or share for purposes of behavioral advertising the personal information of minors, including minors under 16 years of age.  

 

 

How We Keep Your Personal Information Secure 

 

La Passarella LLC implements and maintains reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process.  However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination.  While we are committed to maintaining a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to factors that cannot reasonably be prevented.  Accordingly, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security. 

 

Changes to This Policy 

 

La Passarella LLC will review and update this Policy from time to time.  If changes are made, we will update the Privacy Policy and reflect the date of such modification in the date above. If the changes are material, you will be notified via email or a notice on our website. 

 

Accessibility 

 

La Passarella LLC is committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at info@lapassarella.com

 

Contact Us 

 

If there are any questions regarding this Privacy Policy or to request a copy of this Privacy Policy in another format you may contact us at info@lapassarella.com

Returns and Shipping 

La Passarella LLC may update this policy from time to time.  

Last updated: October 3, 2023. 

 

USA 

FREE SHIPPING & HANDLING 

La Passarella LLC offers free standard shipping within the contiguous US on orders of $60.00 USD or more. 

 

PROCESSING & SHIPPING TIME 

Flat rate shipping of $6.99.

Shipping Method Shipping, Handling Cost and Estimated Delivery Date.


USPS First: Calculated at check out, this will depend on weight, size and destination of the package.


Priority Mail: Calculated at check out, this will depend on weight, size and destination of the package. 

Our shipping timelines:

-North America: 5-9  business days.

-Global: 15-20 business days. Please refer to our policies to verify countries we don't ship.

-Australia and New Zealand: 7 - 22 business days.

UPS Second Day Air: Calculated at checkout. Shipped out within 1 business day from order placed. Delivered within 2 business days from shipment date. Saturday deliveries not guaranteed.                     

*All shipping charges include processing, packaging and transportation. 
**Estimated Delivery Date includes processing and carrier transit time. 

We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier regarding such issues. 

 

With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed. 

Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using USPS First Class, depending on the destination being shipped. Sunday deliveries are subject to USPS standard terms. Please be aware that orders could arrive in multiple packages. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.  


 

  

CANADA 

Flat rate shipping of $8.99.

Shipping Method Shipping and Handling Cost* Estimated Delivery Date** at checkout. 
Duties and taxes are included at checkout, no additional fees with apply once the package arrives in your country. 

*All shipping charges include processing, packaging, and transportation. **Estimated Delivery Date includes processing and carrier transit time. We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier regarding such issues.  

 

Shipping time: 

Canada orders are shipping from Canada and are delivered within 3-12 business days from shipping date.  

With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed. 

Shipping Restrictions: 

La Passarella LLC is unable to ship greater than the maximum shipping weights over 6lbs or 2.72KGs. Shipping options will not appear at checkout if you exceed this amount. To repopulate your shipping options, we can recommend splitting your order to meet the threshold.  

 

Returns For Canada And International Destinations

For Canada and International orders we do not provide returns currently.  

  

Our warehouse is closed and will not be shipping on: 

New Years Eve  
New Year’s Day  
Christmas Eve  
Christmas Day 
Thanksgiving  
 
 

TRACKING YOUR ORDER 

You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message. 

 

WHERE DO WE SHIP

La Passarella LLC currently ship to the 50 united states plus the District of Columbia, Puerto Rico and the Virgin Islands. We also ship internationally. We do not ship to freight forwarders’ addresses. Any orders completed using a freight forwarder are not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.

INTERNATIONAL RATES MAY VARY.

Rates start at $15.99 and up to Europe.

Rates start at $19.99 and up to the rest of our global international destinations.

WHERE DON'T WE SHIP

La Passarella LLC is not able to ship to the countries listed below:

Indonesia

Italy

Japan

Mexico

Portugal

Russia

Saudi Arabia

Spain

Taiwan

Turkey

Ukraine

Vietnam

Albania

Algeria

Andorra

Armenia

Azerbaijan

Bahrain

Bangladesh

Belarus

Bosnia and Herzegovina

Cambodia

Cuba

Cyprus

Dominica

Egypt

Fiji

French Guiana

Georgia

Guernsey

Haiti

Hong Kong

Hungary

India

Iran

Iraq

Isle of Man

Jersey

Jordan

Kazakhstan

Kuwait

Kyrgyzstan

Lao

Lebanon

Liechtenstein

Lithuania

Macao

Macedonia

Malaysia

Maldives

Malta

Moldova

Mongolia

Morocco

Nepal

Oman

Pakistan

Palau

Qatar

Romania

Serbia and Montenegro

Slovakia

Slovenia

South Africa

Sri Lanka

Taiwan

Tajikistan

Thailand

Turkmenistan

United Arab Emirates

Uganda

Uzbekistan

Venezuela

 

RETURN FOR REFUND OR EXCHANGE 

For USA PURCHASES ONLY lapassarella.com offers a 30-day satisfaction guarantee on regularly priced items only. All products in an order made using a coupon code, including those for a free product, are not eligible for return. If you are unsatisfied with your regularly priced purchase from lapassarella.com for any reason within 30 days of your original purchase date, you may return the product unused, and the product must be unopened in the original package. You will receive a refund of the purchase price, less the original shipping fees.  

Please note that we monitor return activity, and we reserve the right to limit returns for refunds. 

We regret that unless a shipping error was made by lapassarella.com, we are unable to refund your original shipping costs, if applicable.  We are unable to accept returns COD. 

Examples of shipping errors include shipment of incorrect product, or the product was unusable due to damage incurred during shipping.

 

La Passarella LLC does not currently offer exchanges or refunds for any orders from Canada and International destinations.

 

If you are unsatisfied with our product, we recommend you contact us with your concerns we will try to answer you within 24 to 48 hours (about 2 days). We will then issue a refund after the returned goods are received, inspected and processed. We do not cover the cost of shipping back the product unless the return is due to a qualifying damage or warehouse error.   

To complete your return, we require a receipt or proof of purchase from lapassarella.com. Products purchased from other retailers or other e-commerce sites may not be returned to lapassarella.com if they are La Passarella and Lóa Makeup and Skincare branded products, and will not be credited back, or returned to you. The original retailer must be contacted, and their terms and conditions will apply. 

 

SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS 

To return your product, email lapassarella.com. Include order number as well as reason for return. In the case of damage or incorrect items received, we require a photo or photos depicting the issue. A member of our customer service team will provide you with return instructions within 1-2 business days of your request. Please note that you are responsible for shipping costs and the safe return of merchandise.  
 
Package your return item (bottle, jar, makeup, etc..) in the product's box and original packaging. Pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted. 

 

TIME TO RETURN 

If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of lapassarella.com. 

You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.  

If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process. 

 

SALE ITEMS AND DISCOUNTED ITEMS 

Only regularly priced products may be returned for refund. All bundles, kits, promotional, sale or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only at the sole and absolute discretion of lapassarella.com. 

  

RETURNED GIFTS 

If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, you will receive a product credit for the value of your return. La Passarella LLC do require an order ID or proof of purchase from our website in order to issue that credit. We will not replace or issue credits for products not purchased on lapassarella.com. We recommend you ask for the order ID or have the purchaser's email address available at the time of your request. All other return policies apply. Gifts may not be suitable for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen. 

 

RETURNED MERCHANDISE POLICY 

La Passarella LLC protects the integrity of the products we sell.  All returned (used or unused) products are not returned to inventory and are properly disposed of. 

 

UPDATES TO POLICY 

All sales on the lapassarella.com website is subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates. 

 Terms of Use for [La Passarella LLC and Lóa Makeup and Skincare]

Welcome to [La Passarella LLC and Lóa Makeup and Skincare]! These Terms of Use outline the rules and regulations for using our website and purchasing products from us. By accessing or using La Passarella website, you agree to comply with these terms. Please read them carefully before proceeding.



Acceptance of Terms:


   By accessing or using La Passarella LLC's website, you acknowledge that you have read, understood, and agreed to these Terms of Use, as well as our Privacy Policy.

Gift Card Acceptance

Gift card must be presented at the time of purchase. La Passarella is not responsible for lost, stolen, damaged cards or unauthorized use. This gift card is nontransferable and cannot be redeemed for cash.

Florida law defines a "gift certificate" as: "a certificate, gift card, stored value card, or similar instrument purchased for monetary consideration when the certificate, card, or similar instrument is redeemable for merchandise, food, or services regardless of whether any cash may be paid to the owner of the certificate, card, or instrument as part of the redemption transaction. Using a gift Card or certificate at La Passarella means that you agree and accept our privacy and terms of use policy.

Products bought at La Passarella with a gift card or certificate can't be refunded, returned ox exchanged.


Product Listings:


   La Passarella LLC strives to provide accurate and up-to-date product information, including descriptions, prices, and availability. However, we cannot guarantee the absence of errors or omissions. La Passarella LLC reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.



Ordering and Payment:


   Placing an order on our website constitutes an offer to purchase the selected products. All orders are subject to availability and acceptance by us. Payment is required at the time of purchase. We accept the forms of payment specified on our website.



Shipping and Delivery:


   La Passarella LLC will make every effort to ship products promptly after receiving an order. Delivery times may vary based on your location and the shipping method selected. You will receive an order confirmation and tracking information once your order is shipped. Please refer to our returns and shipping policies for more information.



Returns and Refunds:


   La Passarella LLC's return policy outlines the procedures for returning products and requesting refunds. Please refer to the return policy section on our website for detailed information.



Intellectual Property:


   All content on our website, including images, text, logos, and graphics, is protected by copyright and other applicable intellectual property laws. You may not use, reproduce, distribute, or modify any content without our prior written consent.



User Accounts:


   If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.


Prohibited Activities:


   You agree not to engage in any activities that violate these Terms of Use, including but not limited to unauthorized access to our systems, interference with our website's functionality, or any illegal or unethical activities.



Limitation of Liability:


   La Passarella LLC strives to provide accurate and reliable information, but we do not warrant the completeness, accuracy, or reliability of the content on our website. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or products.



Changes to Terms:


   La Passarella LLC reserves the right to update, modify, or replace these Terms of Use at any time without prior notice. Continued use of our website after such changes constitutes acceptance of the updated terms.



Governing Law:


    These Terms of Use are governed by and construed in accordance with the laws of [Florida], without regard to its conflict of law principles.

By using our website, you agree to these Terms of Use. If you do not agree with any part of these terms, please do not use our website.

For any questions or concerns, please contact our customer support at [info@lapassarella.com].

Last updated: [10/03/2023]

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