FAQ

The majority of the products are made in Canada and some in the USA. The products made in the USA are sent back to Canada for final assembling and packaging.

Yes, all Lóa products are cruelty-free, gluten-free, and sulphate-free. Most of our products are also paraben-free and vegan.

Yes, all of our products meet FDA requirements in the USA and Health Canada standards. Additionally, all Lóa products comply with UK and EU regulations, including the European Cosmetic Regulation, which requires a safety assessment and registration of cosmetic products.

La Passarella LLC and Lóa are based in Florida, USA. Most of our products are manufactured in Canada and the USA.

Yes, Lóa is committed to eco-friendly practices. We sustainably source natural ingredients and use recyclable or biodegradable packaging. Our company strives to minimize waste during manufacturing and reduce water and energy consumption.

To choose the right foundation shade, first determine your complexion type. If you have a warm complexion, opt for shades with yellow, gold, or peach undertones. For cool complexions, choose foundations with pink undertones. Neutral complexions should go for shades with both gold and pink tones.

You can determine your skin type by observing how your skin feels throughout the day. Oily skin tends to be shiny and produce excess sebum, while dry skin feels tight and may experience flakiness. Combination skin consists of both oily and dry areas, and sensitive skin is prone to irritation and redness, or rosacea.

You can contact La Passarella and Lóa via the Contact Us form on our website or by emailing info@lapassarella.com. We typically respond within 2-3 business days.

La Passarella is registered as a Limited Liability Company (LLC) is a business structure allowed by state statute in the Florida Division of Corporation. Lóa is our Makeup and Skincare brand, and it is also registered.

Orders shipped from Canada to the USA usually take 4-6 business days to arrive, depending on the region. International orders typically take around 14-19 business days, depending on the destination country.

Please refer to Return and Shipping Policy to first verify we ship to your country before placing an order.

We usually process and ship orders within 1-2 business days. Orders placed after 4 PM on Fridays will be processed the next Monday.

La Passarella accepts returns and exchanges for domestic orders only. Unfortunately, we do not accept returns or exchanges for international orders. Please review our Returns and Shipping policies for detailed information before making a purchase.

To the United States we have a flat rate of $6.99usd, and free shipping for orders of $60 usd or more. Our products are manufactured and ship from Canada.

We have an international flat rate of $19.99, and if there are other fees required by the country, they will also be added to the flat rate. Our products are manufactured and ship from Canada.

When shipping internationally, clients may be subject to import duties, taxes, and fees imposed by the destination country. These charges are typically the responsibility of the recipient and are not included in the shipping cost. It's advisable for clients to check with their local customs office for more information on potential charges.

Pre-order items typically take around 10 to 15 days to be delivered.

Pre-order items are products that customers can purchase before they are officially released or in stock. This allows customers to secure their order in advance and be among the first to receive the product once it becomes available. Pre-order items are typically for new products that are coming soon and not yet available for immediate purchase.

Customers can order products that are currently out of stock only if the label "Pre-order" is underneath the product, otherwise, you might need to wait until the product is available . Pre-ordering allows customers to secure their purchase in advance and receive the product once it is back in stock. This will take around 10-15 days to received.

To track the status of your pre-order items and receive updates via email, simply log in to your account on our website. You will find detailed information about the estimated delivery date and any updates on the shipping progress of your pre-order items. Additionally, make sure to check your email regularly for notifications regarding the status of your pre-order.